This fall marks the fifth anniversary of a fire at Delek Refining, a petroleum refinery in Tyler, Texas and provides an occasion to reflect upon the importance of having a disaster recovery plan in place — before disaster strikes.

National Field Services had a disaster recovery plan in place with Delek. As a result, we were able to help get the refinery’s power equipment back up and running ahead of schedule and below budget. Our familiarity with our client and their equipment and our existing supply chain relationships — as well as the responsiveness and hard work of our people — were key to implementing an effective disaster recovery plan.

On the afternoon of Nov. 19, 2008, an explosion caused a fire near the electrical substation in the Delek Tyler plant, incurring significant damage and effectively shutting down all operations. In the aftermath, company management had to assess the damage while interacting with various insurance representatives and contractors, with an eye on getting the refinery up and running as soon as possible.

Fortunately, Delek had an existing relationship with National Field Services for electrical system testing and maintenance, as well as a separate agreement for emergency response needs. National Field Services professional engineers and technicians were brought in as part of the recovery team to assess the damage, make recommendations for repair or replacement of equipment, and restore operations at the refinery.

National Field Services’ integrated operation provided a turnkey solution. The field service team worked on-site in Tyler to assess and remove damaged components for refurbishment. Back at National Field Services’ headquarters in Lewisville, the electrical and mechanical engineering groups repaired the damaged equipment, while the manufacturing facility refurbished circuit breakers, switchgear and motor control centers.

We were able to leverage our existing supplier relationships to ensure materials were available and labor was ready to go, with a faster response time than other companies could have provided, because a good supply chain was already in place. At the end of the process, National Field Services installed and tested all parts at Delek’s refinery, and the entire project came in under budget and ahead of schedule.

Learn more about our Disaster Recovery services.

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Return to Fall 2013 Field Notes